Workplace 360 is a service designed to capture and improve employees' experience with their digital workplace. With Workplace 360, your organization gains insight into all facets of the digital workplace, laying the foundation for greater effectiveness, higher productivity, and more satisfied end users.
The digital workplace encompasses all tools, technologies, and services that employees use to perform their work digitally. It includes hardware, communication platforms, collaboration tools, productivity software, and connectivity systems that enable seamless, secure, and efficient work, regardless of location.
The Workplace 360 method covers this broad range of digital workplace aspects with a primary focus on user-facing tools and infrastructure.
This enables organizations to capture the complex digital workplace environment and obtain a clear understanding of user experience and existing bottlenecks.
The digital workplace is at the heart of modern work. Despite the central role of the workplace, many organizations lack detailed insight into the user experience. This can lead to frustration, reduced productivity, and even resistance to change.
According to the recent study 'The State of the Digital Workplace': 'Digital workplaces remain at low maturity' and there is 'no consensus on how to measure the digital workplace'. With Workplace 360, you lay the foundation for continuous workplace improvement.
A total of 20 end user facing workplace items and services are mapped in four categories:
1) Hardware (services)
2) Communication and collaboration
3) Personal productivity
4) Connectivity
Employees are asked to identify and explain Digital Workplace issues. This way, both quantitative and qualitative data is collected, and bottlenecks can be quickly and effectively identified. Data collection is continuous, making trends visible and quickly revealing the impact of implemented changes.
The Workplace 360 results are available in real-time in an integrated analysis environment. Results can be broken down by relevant characteristics such as division, country, or end-user type. All provided comments are available for qualitative analysis. Quantitative trends can be easily interpreted qualitatively. Everything needed to measure, interpret, and improve the workplace experience.
Gather employee centric insights with direct feedback.
Identify specific bottlenecks causing suboptimal performance.
Generate actionable improvements for the IT organisation.
Generate actionable improvements for the IT organisation.
The Dutch Government measures IT experience for 20,000 end users. For the digital workspace they use Workplace 360, which results in a better experience, higher satisfaction and lower costs.
The number of escalations has significantly decreased, saving a lot of time, effort, frustration, and money.
Division Manager Quality, Support Services & Advice
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