Know Why helps organisations design, implement and run continuous feedback processes. Our software and services help automate the survey process, from sourcing data to analysing the results online. Learn how.

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An automated, optimised end-to-end survey process.

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Maximum explorability through intuitive dashboards.

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Use our software, or outsource the entire process to us.

An automated, optimised end-to-end survey process with intuitive dashboards that have maximum explorability. You can use our software as is, or outsource your entire process to us.

An automated, optimised end-to-end survey process.

Our focus is on automating and optimising the end-to-end survey process. From getting the right customer information via automatically triggering surveys in the right language, to visualising results, and everything in between. We have the knowledge and tools to tackle the issues that typically arise, and so can build a dependable and resilient process.

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Maximum explorability through intuitive dashboards.

Another strong focus is the maximum ‘explorability’ of the results. Your staff – even if not technical – should be able to explore the results from every angle, be they numbers, characteristics or even comments. Our online dashboards are easy to navigate and intuitive, and empower your employees to turn results inside out, and maximize the their value for your organisation.

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Use our software, or outsource the entire process to us.

You can outsource entire survey processes to us. We get the relevant source data from your systems via custom defined API’s, and we report the results to your staff through interactive dashboards. We take care of every step in between. We can also manage specific parts of the survey process. Alternatively, you can get our software via SAAS or one of our hosted solutions.

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“The possibilities of Know Why to process and dynamically adapt to different circumstances are phenomenal.”

Arnold van der Berg, Rijkswaterstaat

Get in touch.

We have different types of customers: organisations that want to get a deep and continuous insight into their own customers or employees, market research firms that use the interactive dashboard survey to add value for their customers, and agencies that repackage our services into a bigger solution for their customers. Our clients come mostly from the HR and IT consulting sectors, and develop and market methods for tracking customer, employee or IT satisfaction. The use our software, or completely outsource the execution to us.

We love to design relevant and resilient processes. We are committed to realising the optimum trade-off between a respondent’s precious time, and your organisation’s need for relevant insights. We are a team of 30, spread across development, delivery and client management.