Discover the characteristics and benefits of this proven method for service desk customer satisfaction.
The Service Desk Excellence method provides the necessary input for continuous improvement
Tailor the content of surveys to the specific situation for maximum impact of employee research
By continuously measuring satisfaction with IT services, you identify bottlenecks and optimize the effectiveness of business processes. With experience data on business applications, the digital workplace, and the service desk, you gain a complete picture.
Developing and retaining employees is the foundation for organizational continuity. Create a toolkit to proactively identify issues and measure and optimize the added value of HR policies.
A proven method for measuring service desk customer satisfaction. Map quality, speed, and effort and identify improvement points in service desk processes. An essential tool for achieving continuous improvement.