By continuously measuring satisfaction with IT services, you identify bottlenecks and optimize the effectiveness of business processes. With experience data on business applications, the digital workplace, and the service desk, you gain a complete picture.
Developing and retaining employees is the foundation for organizational continuity. Create a toolkit to proactively identify issues and measure and optimize the added value of HR policies.
Gain control over internal services, mergers, reorganizations, large implementations, or migrations. Make the impact measurable, improvable, and thereby manageable. Improve business performance or maximize the chance of success.
AppXperience transforms how you enhance your business applications. By harnessing direct user feedback, AppXperience enables you to pinpoint and resolve application issues effectively. Use the power of both quantitative and qualitative user insights to evolve your business application portfolio.
With L&D Impact the effectiveness of courses and training programs is gauged using the participant’s experience. Quantitative and qualitative feedback generate meaningful insights to improve content and the learning experience or all your L&D initiatives.
A proven method for measuring service desk customer satisfaction. Map quality, speed, and effort and identify improvement points in service desk processes. An essential tool for achieving continuous improvement.
Increase engagement and response rates by offering communication and research in employees' native language. An approach to implement multilingual approach effectively and systematically.
Use employees' time and effort efficiently and enhance the practical value of research. A set of guidelines to effectively structure this process.
Enhance the value of research by tailoring content dynamically to the specific context of an employee or situation. An overview of the possibilities for aligning content dynamically.
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